• Billing
• Additional billing details
• Financial assistance
• CMS required hospital charge data
• Cost estimator for patients
• Insurance
• Surprise medical bill protection
• Medical Records

Cafeteria

Second floor of hospital
Monday to Friday: 6:30 a.m. to 8 p.m.
Weekends: 6:30 a.m. to 6:30 p.m.
Holidays: 6:30 a.m. to 6:30 p.m.

Charlie’s On The Way

Shipley Way Bridge   take out foods
Monday to Friday: 6 a.m. to midnight
Weekends: 4 p.m. to midnight
Holidays: Closed

As of January 2, 2024, we have reached a high level of respiratory virus activity. You will see the following changes at Mass General Brigham:

• Your care team and other staff will wear a facility-issued face mask during direct interactions with patients in patient rooms and other clinical care areas where direct care is provided.
• Patients and visitors will be strongly encouraged to wear a facility-issued face mask during direct interactions with staff in patient rooms and clinical care areas where direct care is provided.
• Patients and visitors do not have to mask if they prefer not to.
• Masking is not required in lobbies and other common areas.

Mask policy

Everyone should expect a safe, caring, and inclusive environment in all our spaces. Our Patient Code of Conduct helps us to meet this goal. Words or actions that are disrespectful, racist, discriminatory, hostile, or harassing are not welcome.

Read the full Patient Code of Conduct

Notice for Use and Sharing of Protected Health Information

The federal Office of Civil Rights implemented the Health Insurance Portability and Accountability Act(HIPAA) to promote privacy and trust between patients and their health care providers. As part of these rules, all new patients seeing their health care provider upon their initial visit are required to sign an acknowledgement form to indicate that they have received the Privacy Notice. The Privacy Notice describes how the hospital/provider uses and shares your personal health information.

Go to Mass General Brigham to view and download notices of our privacy practices in the languages listed below.

View privacy practices on MassGeneralBrigham.org

• English
• Spanish / Español
• Arabic
• Chinese
• Haitian Creole / Kreyòl Ayisyen
• Indonesian / Bahasa Indonesia
• Portuguese / Português
• Russian/ Porusski

Organized Health Care Arrangement Notice

This notice describes Mass General Brigham’s participation in an Organized Health Care Arrangement.

View the organized health care arrangement notice > 

Serving all Massachusetts veterans

If a veteran is in need of immediate assistance, please call:

• National Crisis Line: 800-273-TALK (8255), press “1” for veteran
• The Samaritans 24/7 Statewide Helpline: 877-870-HOPE (4673)

There are many programs and services available exclusively to veterans in our state. Learn more about these benefits below.

Veterans Affairs Supportive Housing (VASH) Housing Voucher

VASH provides a Section 8 voucher exclusively for eligible veterans and their families linked with case management services. Learn more about the VASH program from the Department of Housing and Urban Development. To access VASH eligibility requirements, enter “VASH” in the website search query box.

Supportive Services for Veteran Families (SSVF)

Case management services and time-limited cash assistance are available to prevent homelessness or rapidly re-house homeless veterans and their families. You can find a list of community-based SSVF providers serving Massachusetts at Mass Vets Advisor.

Chapter 115 Benefits

Eligible veterans and their families can access state-subsidized benefits that include cash assistance and referrals. Massachusetts Veterans Service Officers Association Inc. can assist you with information about these benefits and your eligibility.

Veterans Administration (VA)

The VA provides a comprehensive array of services and benefits to veterans. Vet Advisor or the U.S. Department of Veterans Affairs can assist you with understanding eligibility requirements. Benefits for eligible veterans include:

• Cash benefits
• Clinical treatment
• Health care
• Housing
• Supportive services

Statewide Advocacy for Veterans’ Empowerment (SAVE)

The Department of Veterans’ Services, in collaboration with the Department of Public Health, has a Statewide Advocacy for Veterans’ Empowerment (SAVE) program that assists veterans in need of referral services and seeks to prevent suicide and advocate on behalf of Massachusetts’ veterans. SAVE acts as a liaison between veterans, their families, and the various agencies within the federal and state governments. The SAVE team is staffed by veterans and family members of veterans. The SAVE team meets with veterans and their families out in the community, bringing the resources directly to the veteran.

Massachusetts Society for the Prevention of Cruelty to Children (MSPCC) Family Veteran Program

For families of individuals currently in military service or those recently discharged from service, the MSPCC has a veteran family resource program called Support for Military Families located around the state that can offer intervention, referral, counseling, and supportive services to families of these individuals regardless of discharge status.

Massachusetts Attorney General’s Office

The Massachusetts Attorney General’s Office provides resources to help veterans and service members with consumer and legal issues, including:

• Financial guidance
• Housing resources
• Medical care and death
• Service-related information
• Education benefits and scholarships
• Motor vehicle-related info
• Legal assistance
• Discrimination against veterans
• Employment rights
• Info for family members
• Support Groups
• Appendices